Can non-technical staff work easily with a BRMS system?
Your non-technical business staff should often be involved in updating and maintaining your business rules, so your BRMS evaluation should include a close look at the non-technical user interface. Your chosen BRMS should provide tools for each type of user, from non-technical business experts to developers and architects. Some BRMS products have a Web-based interface that includes English-language rule terminology. In these cases, your non-technical users make rule changes through the interface, then test and route the rules to IT or a rule governance team for approval and deployment. They might author and maintain rules in Microsoft Word or Excel in .NET environments.