Can my privacy policy include materials promoting products or services?
A. No. COPPA requires that privacy policies be “clearly and understandably written, complete, and contain no unrelated, confusing, or contradictory materials.” The more complicated and confusing the policy, the less likely it is that parents will understand or even read it. Parents who find a policy confusing or difficult to wade through may be less likely to grant you consent. Q. Does COPPA require that I list the contact information for all the operators at my site? This could make my privacy policy very long and confusing. A. If there are multiple operators collecting information through your site, you may list the name, mailing address, phone number, and email address of one operator who will respond to all inquiries from parents regarding all the operators’ privacy policies and the uses of children’s information. But that’s the case only as long as the names of all the operators are listed in the notice. Alternatively, if you want to list the contact information for all the operat
