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Can my practice staff leave reminder messages on patient’s answering machines about upcoming appointments?

April 26, 2017appointments leave machines Messages patient Practice reminder staff upcoming

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Can my practice staff leave reminder messages on patient’s answering machines about upcoming appointments?

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This is a judgment call. Nothing in HIPAA precludes the use of answering machines. The covered entity must consider the type of PHI that is being communicated and whether or not it is likely to be intercepted by a person who should not have access to it.