Can my information get destroyed or lost?
All of our data is securely stored in a highly encrypted format on database servers in the USA. To protect against catastrophic data loss, daily backups are performed on each of our servers to locations in Canada and the U.S. Hence, if any one of our servers experienced technical difficulties, the data would not be at risk. Furthermore, physical protection of our primary systems includes: • Fire detection and fire suppression systems with dry pipe pre-action sprinkler systems • N + 1 redundant power supplies, providing dual power feeds and backup batteries, water coolant systems and generators • N + 1 redundant climate control, providing primary and backup chiller units, cooling towers, and water storage • Local network operations center (NOC) for monitoring all data center operations • 24×7 monitoring and support of network connection and server availability • 24×7 uniformed guard service with interior and exterior closed-circuit television surveillance • Electronic access at all data
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