Can my hosting clients contact ServInt for support directly?
For security purposes, our support staff is not permitted to provide support to anyone that is not listed as a primary or technical contact on your account. We allow one primary contact and two technical contacts for each enterprise server account. Unless you have chosen to list your client as an authorized technical contact, we are unable to assist them directly. We strongly discourage this; it can be confusing to our support team and may give your client access to more that just their account.
