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Can my customers access their Flight Pass on aircanada.com, when they were purchased on the travel agent website?

April 26, 2017aircanada.com customers flight pass travel agent website

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Can my customers access their Flight Pass on aircanada.com, when they were purchased on the travel agent website?

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Yes, provided the Flight Pass was purchased on/after December 15, 2005, customers can view and access their Flight Pass. They have to log in to aircanada.com with their Aeroplan and pin number, then click on ‘My Flight Pass’.