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Can my customer service reps chat with more than one website visitor at a time?

April 26, 2017chat customer service REPS time Visitor website

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Can my customer service reps chat with more than one website visitor at a time?

1 Answer

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The SiteAcuity Visitor Interaction Manager Standard, Professional, and Enterprise products provide the flexibility to support multiple chat sessions. You can cap the number of chat sessions permitted by each agent as a control in the administrative setup.