Can members still be reimbursed if they pay out of pocket at the time of service?
A. Members must contact Emergency Roadside Assistance’s 24-hour, toll-free number to have an authorized network service provider dispatched to their assistance. Assistance obtained through any source other than the Emergency Roadside Assistance provider is not covered and is not reimbursable. In the event that service is not obtainable through the Emergency Roadside Assistance provider, the member will receive an authorization number from the Emergency Roadside Assistance provider and will receive a refund of payments made according to the program benefit and coverage limits for services secured independently.
Related Questions
- Where can I find out information about pay and the range of conditions of service that are available to ADF members?
- What are Discount Health Care Card Program members required to pay the health care provider at the time of service?
- Why am I required to pay for my claims at the time of service before being reimbursed by UnitedHealthcare?
