Can management or training see how well the representatives are doing on DialogCoach?
Representatives practice as much as they like without the feeling that any one is peering over their shoulder. In the final Certification level data is collected such as score, time spent practicing, and an MP3 recording of the representatives last session. This can be e-mailed to the representatives district manager, training, and upper management so they may hear the final session. If they choose; Gradebook can be used to create graphs for sales, sales training, and marketing to review their return on investment.
