Can local authorities set up one-stop shop and Customer Relationship Management (CRM) systems?
As with all data sharing issues, the first point to consider is whether vires (legal powers) exist for the activity in question, including any data sharing which is a necessary part of that activity. There is no specific legislation for one-stop shops or CRM systems, but s2 of the Local Government Act 2000 provides local authorities with the power to do anything (unless otherwise barred in law from doing so) to promote or improve the economic, social or environmental well-being of their area. This power is likely to provide the lawful basis for such systems, but issues of Human Rights, confidentiality and compliance with the provisions of the Data Protection Act 1998 will still need to be considered.
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