Can Lean Thinking be applied beyond manufacturing to the service industry or other kinds of organisations?
You can apply the lean system to any kind of process that involves dealing with a standard set of issues. This includes postal services, insurance, healthcare services and manufacturing service organisations. In the case of an engineering process in which every design is different, the process is applied a little differently. You start by simply following the progress of the design. Usually you find experts going back and forth between many projects as managements want to maximise the use of each expert, which means maximise the throughput to get the design finished. So a design which if worked on in sequences can be ready in months, takes a year, by when the customer may change. The key measure is the value creating time, when something is actually being done which is of use to the customer, in comparison to total time, which is typically very small, and what can we do to make the two converge. What kind of response have you seen in India? I am excited because five years ago in my jud
You can apply the lean system to any kind of process that involves dealing with a standard set of issues. This includes postal services, insurance, healthcare services and manufacturing service organisations. In the case of an engineering process in which every design is different, the process is applied a little differently. You start by simply following the progress…
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- Can Lean Thinking be applied beyond manufacturing to the service industry or other kinds of organisations?
