Can Janastar help us migrate our clients from the current product version to an enhanced one?
Prior to launching a new or upgraded product, your company should prepare to foster effective change management – internally and externally. Customer service desks must have new support processes in place. If it’s an upgrade, ensure your help desk is ready to provide both standard and custom support. Distributors and resellers should have product logistics prepared and supporting materials available. “How to” and troubleshooting documentation should be distributed to the field in support of new product implementations and migrations. Strategies for smooth transition from the client’s existing product to yours, need to be well thought out and tested.
