Can ISO 9000 Be Used in Healthcare?
9:30-11:15 a.m. Karen Taylor, Nurse Consultant Naval Hospital, Jacksonville Larry Taylor, ISO Auditor Naval Hospital, Jacksonville (2 CEU contact hours) Upon completion of this workshop, the participant will be able to: Describe major uses of ISO 9000 in business and healthcare List 3-5 examples of how ISO 9000 can be applied in healthcare Describe how ISO 9000 enhances the use of Sterling process management Describe how to obtain additional information about ISO 9000 from the bibliography Identify one or more changes in the 2000 ISO standards from previous year H4 PI Education: Alternatives to Classroom Training 1:45-2:45 p.m. Greg Hollingshead, Coordinator of Performance Improvement Education and Facilitation Lee Memorial Health System, Cape Coral (1 CEU contact hour) Upon completion of this workshop, the participant will be able to: List 3-5 practical ideas for flexible large-scale performance improvement education Identify three uses of technology for performance improvement educat
