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Can I use the Warranty Support Portal to obtain Technical Support?

April 26, 2017obtain portal support technical support warranty

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Can I use the Warranty Support Portal to obtain Technical Support?

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Our Hardware Warranty Agreements do not provide technical support services and providing access to the Warranty Support is not an offer of technical support. Technical Support services require the purchase of a Technical Support Agreement (TSA). Although the portal may allow you to submit requests for technical support, we offer no guarantee of response times or resolution. We will respond on a best–effort basis. If your company has an in–force TSA, Global Services will respond to your technical support questions per the terms of that agreement. Please see “What is Technical Support” for explanation of our technical support services.