Can I use the card to pay for prior plan year expenses or a “Patient Balance Due” bill?
• No. You cannot use the card in the current plan year to pay for services provided or products ordered in the prior plan year. In this case, you must file a paper claim or use Express Claims online before the filing deadline for the prior year’s expense and you will need to submit the detailed statement for the actual expense not the “balance due” statement.
• No. Do not use the card in the current plan year to pay for services provided or products ordered in the prior plan year. In this case, you must file a paper claim before the deadline for the prior year’s expense. If the “balance due” statement is for services incurred in the prior plan year, you must file a paper claim before the deadline for the prior year’s expense. In this case, you will need to submit the detailed statement not the “balance due” statement.
