Can I use my smartOne Prepaid Card at restaurants, hotels and similar merchants?
When using your smartOne Prepaid Card at a merchant where a tip may be included (such as at a restaurant) or at a merchant in the travel business (for example, a hotel, car rental agency, or cruise line), your transaction may be pre-authorized for an additional amount above the initial transaction amount. This pre-authorization process is referred to as an “authorization request.” Because the authorization request may have been processed for an amount higher than the initial transaction amount, if you have an insufficient available balance on your smartOne Prepaid Card to cover the authorization request, your smartOne Prepaid Card may be declined. If you have a sufficient available balance on your smartOne Prepaid Card to cover the authorization request, it may result in a “hold” on your available balance for the amount of the authorization request. The final amount charged to your smartOne Prepaid Card will not exceed the final transaction amount. Once the merchant sends us the final
