Can I use my existing domain name (e.g. mycompany.com) for my IcePORTAL login accounts?
All IcePORTAL users will have an account login ID in the format of an email address (e.g. johnsmith@mycompany.com)–refer to the FAQ “Does IcePORTAL include an email address/account for my users?” for more information on this. If your email domain name (e.g. mycompany.com) is hosted with IceWEB, you can use the same email accounts and login IDs for your IcePORTAL users as you have with other IceWEB services such as IceMAIL. If you domain name is NOT hosted with IceWEB, we cannot assign your IcePORTAL accounts to have the same email address/domain name as it would cause a mail routing problem. In these situations, we have to assign you a new domain name or a free icemail subdomain name (e.g. mycompany.icemail.com). An alerts of workflow in IcePORTAL that send to your IcePORTAL email address can be routed/forwarded to your existing (non-IceWEB) email provider.
