Can I use measures from other organisations to build my own Balanced Scorecard?
When designing Balanced Scorecards for the first time, organisations often express an interest in examining measures chosen by other organisations in the same industry, aiming to adopt these into their own design. In this FAQ, 2GC examines the topic of measure selection and concludes that while organisations in particular industries are likely to select some measures that are similar (mainly process measures), they also tend to identify a number of measures that are not (e.g. strategic measures). This is a reflection of differences in their long-term goals and in the specific issues they face, despite being in the same industry. This highlights the need to apply a robust approach for measurement identification, unless measures are chosen for benchmarking purposes only.
Related Questions
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- Can I use measures from other organisations to build my own Balanced Scorecard?
