Can I Use Control-F1 eSupport in conjunction with the phone?
We find that many of our clients are using eSupport in its early stage as a means to diagnose and fix a problem while they have their customer on the phone. So when a customer phones the helpdesk for support, the agent takes the customer to a web page, the customer selects the agent’s name from a list and the support session is initiated. While the agent is solving the problem, the customer is listening in while possibly using their computer at the same time.
