Can I use an automated telephone system to send a verification request to an eye care provider?
The Act expressly authorizes sellers to send verification requests by telephone, including automated telephone systems, as long as the requests comply with the Rule. That is, the verification request must provide all the information required, and sellers must wait “eight business hours” before selling contact lenses to the consumer. A request delivered by an automated telephone system doesn’t comply with the Rule if: it isn’t delivered in a volume and cadence that a reasonable person can understand; it contains incomplete verification information; or it requires the prescriber’s office to provide an immediate response. • When I respond to a verification request, I’d like to get some confirmation — a call, email or fax — indicating that the seller received my response. Does the Rule require that? Neither the Act nor the Rule requires sellers to provide confirmation to prescribers, although they may choose to do so. • My calls to the seller are answered by an automated response system or
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- Can I use an automated telephone system to send a verification request to an eye care provider?
