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Can I use Alert Management instead of using the messaging APIs Business Communication Interface/Business Communication Service?

April 26, 2017Alert APIs Business communication interface Management Messaging service

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Can I use Alert Management instead of using the messaging APIs Business Communication Interface/Business Communication Service?

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No. When you trigger an alert you cannot determine the medium via which an employee receives the alert. The recipient sets his or her personal settings to determine if he or she receives an e-mail, a text message, or just uses the alert inbox in the Enterprise Portal. In addition, Alert Management is designed for critical information only. Refer to question and answer #1.