Can I sue Thomasville furniture for poor Customer service?
Try this, if you haven’t already. Forget “Pam”. Go way, way over Pam’s head. Write a one page snail mail (not e-mail or phone call) to Thomasville’s Headquarters. Call them and ask for the president’s name. Address it to their attention. Keep it brief, to the point, courteous and professional. I usually start these letters by saying how have been a loyal customer for many years, or if this is your first purchase – I shopped there due to their excellent reputation. Then get right to the heart of the problems. Say exactly what is wrong, that numerous attempts to contact “Pam” (use her name) at the local store have been fruitless, and exactly what you would like them to do to correct the problem as soon as possible. Have a brief closing line thanking them for their attention to your concerns. I usually ask they respond by a certain date, also. I give them about three weeks from date I mail my letter – certified, return receipt requested, of course. Be sure to include your name, address, p
