Can I send you .eps formatted art work files or is it preferable to have them in the .ai format?
Yes, you can send us art work files in the generic .eps format (Encapsulated Post Script) but you’ll have to consider that sometimes when we open this type of file the original dimensions are changed, distortions might have been introduced, colors might not be as you intended, fill and other special effects might not open up correctly in our programs. Note: If at all possible, you should always send us your files in the .ai format as we have experienced fewer problems with the .ai format than the .eps format. Since we have to assume that the information in the .eps file you sent us, and how it opens in our graphics applications, is exactly what you want, and since we’re not able to tell the difference, we cannot be held responsible for any “distortions” that might result in the finished mug decoration. We might not be able to open and use any images that are embedded in other files. Hence all files that are to be used for the decoration of coffee mugs must be submitted in their origina
