Can I return items to a Marks & Spencer store?
To help you with your Christmas shopping, clothing and homeware bought from 1 October 2009 can be returned up to 16 January 2010. Click here for more information Can I return unwanted goods for a refund? You can return unwanted goods under our “goodwill” returns policy. For a “goodwill” refund (i.e where there is no legal right to a refund or exchange), you can return any clothing or home furnishing to us for a refund, provided you have the Parcel Summary document or other proof of purchase. Items must be unused and returned in the original packaging and in a re-saleable condition within 35 days of receipt of your goods. We will refund the price paid for unwanted items but delivery charges, or any duties and taxes will not be refunded. Our “goodwill” returns policy does not affect your legal and statutory consumer rights. Toiletries, cosmetics, bra accessories, earrings, food, bedding and delivery and gift wrapping charges are excluded from “goodwill” refunds. Refunds will only be give
