Can I receive a new activation code without valid removal code?
We will accept requests for new activation codes without valid removal code for previous license only if you were not able to remove your license because of: 1. Accidental disk format or deletion of files. 2. Virus attack resulting in disk format. 3. Any software caused computer crash resulting in reinstallation of operating system. 4. Hard drive hardware failure. Please Note that Creative Mountain Software, LLC has the right to NOT grant your request for a new activation code if you do not provide sufficient information in regards to your need (why you need a new code).