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Can I play a message in the master script instead of the primary script to shorten the ASA in the Application Performance report?

April 26, 2017application ASA master message PERFORMANCE play primary Script shorten

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Can I play a message in the master script instead of the primary script to shorten the ASA in the Application Performance report?

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No. All time that a call spends in the master script is included in the answer delay or abandon delay at the primary application level. Application level reporting is the best indication of what your caller is experiencing. We can script your call center to eliminate the time added to your average speed of answer by menus or required call monitoring messages. We have assisted several customers with special scripting for their HEDIS reporting requirements. Please contact us for help with this or any other scripting issues that you may have.