Can I order replacement parts directly from HearthStone?
Whenever possible we want your source for HearthStone parts and accessories to be the Authorized HearthStone Dealer from whom you purchased your stove. An Authorized Dealer is best qualified to determine exactly which part you need. An Authorized HearthStone dealer will use recommended approved replacement parts when repairing, or servicing your stove – this ensures your stove will operate properly, and maintains your warranty. In situations where it is not possible to order from the same authorized dealer where you purchased the stove, you can order parts through any of our more than 600 other Authorized HearthStone dealers.
Generally no. Whenever possible we want your source for HearthStone parts and accessories to be the Authorized HearthStone Dealer from whom you purchased your stove. An Authorized Dealer is best qualified to determine exactly which part you need. An Authorized HearthStone dealer will use recommended approved replacement parts when repairing, or servicing your stove – this ensures your stove will operate properly, and maintains your warranty. In situations where it is not possible to order from the same authorized dealer where you purchased the stove, you can order parts through any of our more than 600 other Authorized HearthStone dealers.
