Can I offer to repair or replace the goods instead of giving money back?
This is certainly a practical remedy that will suit many customers, so you need to discuss this with them. The customer who is a consumer can actually ask you for a repair or replacement, but you would jointly need to consider whether what they are asking is possible and cost effective. You cannot force a customer to accept a repair if this would cause them serious inconvenience, for example if it will take a month to get a spare part delivered for an item that they would use every day. If a consumer has asked you for a repair or replacement and this is not possible, or you have not done what you have agreed, they could ask for a full refund. A refund could be reduced to take account of their use of the goods.
