Can I offer a customer goods, services, or monies, to alter a negative review to a positive review or to remove their review?
No, you may not do this. While we would never stand in the way of a merchant working to resolve customer complaints and we encourage you to correct any errors and to satisfy your customers whenever possible, you may not request that a customer alter or remove their review in exchange for monetary consideration of any kind. Customers are always able to edit their reviews at any time should they choose to do so. If this policy is violated, some possible actions include: posting your solicitations to your company’s reviews page, or revoking any or all features of your complimentary ResellerRatings merchant account.
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