Can I make changes to my AutoShip or EFT order?
Yes, but changes need to be submitted in writing to our Customer Service Group 5 business days prior to your AutoShip or EFT date. We require all changes in writing for your protection to ensure that nobody is requesting changes to your account without your knowledge. Changes submitted on your AMO date may be subject to a minimal administrative charge if change is required immediately and the order has already been processed, ready for shipment. Changes submitted after an AMO date will be effective for your next order release. Changes submitted after an EFT has been sent to the bank will not be effective until your next scheduled EFT release. Please forward changes to customerservice@somalife.net or by fax to 1-250-762-8111 Attn: Customer Service Department. Be sure to include your first and last name and ID# when corresponding with our office.
