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Can I give my customers options like “Press 1 for Tech Support; 2 for Customer Service”?

April 26, 2017customer customers Options tech support

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Can I give my customers options like “Press 1 for Tech Support; 2 for Customer Service”?

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Yes. To maximize efficiency, you can have up to nine options on one level of the tree with additional options below. Accolade Support even supplies reports on how each option is used to help you identify which aspects of your business are generating the most calls.