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Can I get minimum, maximum, average values of specific calls, speed of answer, and other important parameters?

April 26, 2017answer average maximum minimum parameters speed values

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Can I get minimum, maximum, average values of specific calls, speed of answer, and other important parameters?

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Yes, all common performance metrics (including the above and more) are collected and displayed. Using the pivot table feature of Excel in the GUI, these types of results can be aggregated and compared by (a) Time Period (b) Point of Entry (c) Call Type (d) Skill Group (e) Customer Value Index.