Can I get it repaired under the sale of goods act?
Under the Sale of Goods Act 1996 goods must be fit for the purposes for which they are intended. This is contained in s14 of the Act (formerly known as “merchantable quality”) To determine whether a product is defective involves a number of factors such as the make of the product, known durability and what a “reasonable person” would expect of such a product. For example, one would expect a higher level of quality and driving experience from a Mercedes motor car than an ordinary vehicle because of the price. The test is an objective one. It is difficult to ascertain with certainty whether the washing machine you have purchsed is in breach of s14. For example, was it purchased second-hand? If so it is reasonable to expect that parts may wear out quicker than a new machine. Was the machine of a reputable make? A Miele washing machine is built to last 20-30 years under normal usage. I know because I own one! How long does that particular model go without breaking down? If a washing machin
