Can I get a refund or exchange on the unused portion of a Quarterly or Yearly TravelPass?
Refunds may be allowed on the unused portion of an unexpired ticket for claims made under the following circumstances: 1. Unable to use State Transit due to lengthy health incapacity lasting more than 30 days, and medical certificate is provided to support the claim. 2. Ticket holder no longer works or resides in the area covered by the ticket type. 3. In the event of the ticket holder’s death, the executor of the estate may lodge a claim for refund. 4. Where the customer has purchased or been sold an incorrect ticket. Conditions for Refunds or Replacement • Ticket must not be damaged in any way • A minimum replacement fee applies (10% of the unexpired value) • Only the original holder of the ticket is able to request a refund, as tickets are not transferable.
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