Can I file a formal complaint about poor water quality?
Yes. If you believe a company has violated a law, rule, commission order or provision as published in its tariff, you may file a formal complaint. A formal complaint places the burden of proof on the person or company making the complaint. This process is a formal hearing before an administrative law judge, who will make a decision based on the record and the merits of the case. Formal complaints must be filed in writing and must clearly state the complaint and the relief requested.
