Can I file a complaint to the BBB and write a review on TrustLink about company?
• No, our policies don’t allow this because we want to avoid double counting of the same experience in the total accumulated record of a business. Complaints are factored into the company rating that the BBB computes from our scoring algorithm and they carry significant weight in our ratings formula. Thus, any complaints you submit through the BBB contribute important data to our BBB Reliability Reports. Consumer reviews are not figured into a company’s BBB rating, but they provide a means to highlight good experiences and thus are an important addition to the total perspective of a company.
