Can I exclude an animal that doesn’t really seem dangerous but is disruptive to my business?
There may be a few circumstances when a public accommodation is not required to accommodate a service animal—that is, when doing so would result in a fundamental alteration to the nature of the business. Generally, this is not likely to occur in restaurants, hotels, retail stores, theaters, concert halls, and sports facilities. But when it does, for example, when a dog barks during a movie, the animal can be excluded. If you have further questions about service animals or other requirements of the ADA, you may call the U.S. Department of Justice\’s toll-free ADA Information Line at 800-514-0301 (voice) or (800) 514-0383 (TDD). Prepared by: Deval L. Patrick Assistant Attorney General Civil Rights Division, U.S.
