Can I dial emergency numbers during the WLNP transfer process?
Porting your number involves multiple systems that must be updated. The time it takes for these updates varies from 2 ½ hours to 14 days. • During the porting process, if an emergency occurs, you will be able to call 911 from your cell phone. • However, until the WLNP transfer is complete, we advise the customer to remain on the line after calling 911, until the operator advises the customer to hang up. • If the call is disconnected before location and details have been provided, we advise you to call 911 again and advise the operator that you were disconnected. • You will not be able to make non-emergency, non-911 phone calls until the WLNP transfer is completed. If you have further questions about WLNP, please contact Customer Support at 1-800-818-LINC (5462).
