Can I demand only new factory OEM parts, even though the insurance company wants to save money?
• Yes, but unfortunately with some insurance policies, somewhere in the fine print, you may have signed off on the use of aftermarket parts. If you’re a claimant you may have some leverage to avoid aftermarket parts. The insurance companies usually put a positive “spin” on these parts by calling them “Quality Replacement Parts”, which sounds great, but doesn’t really describe them for what they are, aftermarket. Aftermarket parts are copies of the real factory parts, but they’re made in a different plant, usually Taiwan, Korea, China, etc… Sometimes the “fit” of these parts is not quite as good as the original factory parts. My technicians have to expend extra effort to try to get them to fit nice. Sometimes it works, sometimes you can still tell. However, we will gladly upgrade to factory parts if you elect to pay the difference, but usually most folks are OK with the aftermarket parts. To be honest, the same customers that complain about the aftermarket parts the insurance company in
Related Questions
- When I ask for the same product from a factory that is already producing OEM products for an international brand company, they can not provide the same quality. Why?
- The other drivers insurance company wants to settle the damage to my car but I don think its enough and will it effect my injury claim?
- The claims adjustor from the insurance company wants me to provide a statement – what should I do?
