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Can I create other auto-reactions than email, SMS or SAP Service Desk messages?

April 26, 2017create Desk email Messages SAP service SMS

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Can I create other auto-reactions than email, SMS or SAP Service Desk messages?

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Yes, everything that is supported by SAPConnect can be used as auto-reaction method. With the next release there will be also a BadI provided so that you can create your own auto-reaction methods, e.g. raising an event. Also refer to SAP note 455140 – “Configuration of e-mail, fax, paging or SMS using SMTP” for technical details on SMTP configuration.