Can I check how many non car days I’ve already taken in my current usage period?
Yes – your account history and summary show exactly how many days use you have left in your current usage period, and when the next usage period starts. I came into the car park for the first time in the afternoon and stayed for less than thirty minutes but I still was charged and had a day’s use deducted. Why did this happen and can I get a refund for it? It sounds as though you came in through the barrier using your card but by the time you left the barrier had been raised and you left without swiping your smartcard at the exit barrier. In this instance the barrier system assumes that you have stayed for a period that qualifies as a day for charging and use. In order to avoid this happening again, all staff are advised to swipe the barrier reader even when the barrier is raised. This is clearly outlined in the guidance notes and the rules which make it clear that the onus is on staff to make sure that they use the system in such a way as to allow it to accurately reflect their use of
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