Can I change my mailing address after I have submitted my cashout request?
• Yes, this is possible, however the pending cashout will need to be cancelled, and you will need to resubmit a new cashout after you make the required address changes. You can cancel your pending cashout request/s from the same pop-up by selecting the ‘View/Cancel Pending Cashouts’ button, or wait until all pending cashouts have been processed to make the required amendments. • I am unable to locate my cashout in my PokerStars account transaction history and I have not received notification that the request was cancelled. • If your cashout request does not appear in your account’s transaction history it is probably because it is under review by our Security department. This is a routine procedure which can take up to 72 hours. Should there be any issues with your cashout request as a result of said review, you will be contacted by a member of the Security team at your registered email address and advised on the next steps. There is no need to contact Security unless 72 hours have pass
