Can I book a bulkhead or Emergency exit row seat?
A. Emergency exit row seats cannot be pre-booked and are allocated at check-in on a first-come-first-serve basis and are assigned only to able-bodied adults. Bulkhead seat requests are available on a first come first serve basis for special needs passengers and no fee will be levied for these requests. Passengers should call 1 888 571 0094 or 416 679 8330 and identify his/herself as a person with special needs. An agent will be able to discuss specific requirements and passengers may be asked to provide a medical letter supporting their request. These requests must be received at least 48 hours prior to departure. In the event such a request is not received, a reasonable effort will be made to satisfy the request at the time of check-in.
