Can I ask for a refund of the remaining stored value in a licensed Octopus product?
Yes, you may bring your licensed Octopus product to Octopus Cards Limited, 18/F 148 Electric Road, North Point, Hong Kong for refund processing. Octopus Cards Limited will disable the Octopus function permanently and refund to you any remaining value on your Octopus. Once your licensed Octopus product is disabled, it cannot be subsequently reactivated.