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Can Hot Help Desk create tickets from emails?

April 26, 2017create emails help desk hot tickets

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Can Hot Help Desk create tickets from emails?

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Yes! Hot Help Desk fully supports the POP3 protocol for retrieving emails, and automatically turns them into support tickets for you. No longer will you be stuck copying and pasting from your email to your support system. Customer and support staff can even append to existing tickets by simply responding to any of the email notifications Hot Help Desk sends out.