Can Helpdesk Pilot convert emails sent to, say, support@mycompany.com into support tickets and display them in its interface?
Yes, Helpdesk Pilot can convert all incoming emails into trackable tickets that can be answered by staff using the Administration Panel. Helpdesk Pilot downloads emails from a pop3 box and converts them into tickets. Using the ticket submit page (Web based interface to submit new tickets) is only optional. Helpdesk Pilot’s Email Management feature allows yours customers to submit requests directly from their own email client instead of having to fill out forms.
