Can grant funds be used for Consumer Satisfaction Teams as in the Philadelphia Model?
Yes. The “Philadelphia Model” refers to Consumer Satisfaction Teams that meet with consumers and/or family members in community mental health programs at least once a year. The teams are staffed by trained and paid consumers and family members who interview people according to a protocol. They create reports on issues related to consumer satisfaction with services for program and agency administrators as well as policy makers in local and state offices of behavioral health. It creates a feedback loop so that planners and policy makers can better understand and respond to consumer and family member’s needs and wishes.
Related Questions
- Can the Foundation’s funds be used to develop model public policies or legislation, or to comment on or advocate the adoption of such policies ate the state, local and federal levels?
- Could universities in the UK raise significant funds with their own sports teams, broadly following the US model?
- Can grant funds be used for Consumer Satisfaction Teams as in the Philadelphia Model?
