Can FeedbackFive help us deal with negative or neutral feedback?
Amazon encourages sellers to proactively deal with any negative feedback they receive. Once you have addressed the customer’s concerns, they will often be willing to remove the negative feedback — provided you can make it easy for them. FeedbackFive greatly simplifies this process by allowing you to send an email with a custom link for the customer to remove the feedback. All the customer has to do is click on the link (logging in if necessary), and select the reason for removing the feedback. With just two clicks, the negative feedback is gone.
