Can faults be given priority?
Generally speaking, the timescales for repair stated above are adhered to. The contractor concentrates repairs in certain areas each day, thereby covering the whole county in a week. Driving into other areas to attend one or two faults results in less repairs being carried out overall and so is avoided. If, however, the risk to the public is deemed high enough when the fault is reported (e.g. a faulty light outside an elderly resident’s home), every endeavour will be made to carry out repairs as quickly as possible.
