Can customers return merchandise and have a credit processed to their Prepaid Card?
Prepaid card holders can receive credit for returned merchandise, but they must have the Prepaid Card with them, and they must adhere to the merchant’s return policy. When a credit is processed to a Prepaid Card, the funds are not immediately available. Just like with a credit card, American Express cannot process that credit until the merchant sends in a settlement. This process takes three to seven business days.